Privacy & Terms

FIXTICKET LLC

TERMS OF USE, PRIVACY POLICY, LEGAL SERVICES PLATFORM DISCLOSURE, CONSUMER RIGHTS CHARTER, AND ATTORNEY PARTICIPATION REQUIREMENTS

Effective Date: October 4, 2026

This Terms of Use, Privacy Policy, Legal Services Platform Disclosure, Consumer Rights Charter, and Attorney Participation Requirements Agreement (the "Agreement") is entered into by and between FixTicket LLC, a Florida Limited Liability Company ("FixTicket," "Company," "we," "our," or "us"), and each individual who accesses, downloads, registers for, or uses the FixTicket Platform ("User," "Client," or "you").

BY ACCESSING OR USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE LEGALLY BOUND BY THIS AGREEMENT.

ARTICLE 1 — PLATFORM IDENTITY

1.1 Technology Company

FixTicket is a technology company providing software tools for intake, document management, communication, payment facilitation, and workflow management involving traffic-ticket defense matters.

FixTicket is not a law firm.
FixTicket is not engaged in the practice of law.
FixTicket does not provide legal advice.
FixTicket does not represent users before any court.
FixTicket does not provide legal opinions.
FixTicket does not guarantee legal results.

1.2 No Unauthorized Practice of Law

No service provided through the Platform shall be construed as:

• legal advice;
• legal representation;
• legal strategy;
• legal analysis;
• legal determination.

Any legal advice shall be rendered exclusively by a licensed attorney.

ARTICLE 2 — ATTORNEY-CLIENT RELATIONSHIP

2.1 No Relationship With FixTicket

The use of the Platform does not establish an attorney-client relationship between the User and FixTicket.

Neither registration, payment, document upload, messaging, nor use of any Platform feature creates an attorney-client relationship with FixTicket.

2.2 Relationship With Participating Law Firms

Any attorney-client relationship may arise solely between the User and a participating attorney or law firm.

FixTicket is not a party to that relationship.

FixTicket is not liable for the legal services provided by any attorney.

2.3 Independent Professional Judgment

Participating attorneys remain exclusively responsible for:

• legal advice;
• litigation decisions;
• negotiation decisions;
• court filings;
• case strategy;
• client communications.

FixTicket shall not interfere with the attorney's independent professional judgment.

ARTICLE 3 — ATTORNEY ACCEPTANCE OF REPRESENTATION

3.1 Representation Not Guaranteed

Submission of information through the Platform does not guarantee legal representation.

All matters remain subject to:

• attorney review;
• conflict review;
• professional responsibility review;
• legal eligibility review.

3.2 Payment Does Not Create Representation

Payment alone does not establish representation.

Representation begins only after:

• attorney review;
• acceptance of representation;
• delivery of an Engagement Letter or Representation Agreement.

3.3 Attorney Right to Decline

Participating attorneys may decline representation for any lawful reason, including:

• conflicts of interest;
• ethical limitations;
• lack of jurisdiction;
• inability to verify information;
• professional judgment.

3.4 Refund Before Acceptance

If representation is declined before attorney acceptance:

the client shall receive a full refund of all legal fees paid.

The refund shall be funded and processed by the law firm that received the payment.

Because FixTicket never receives legal fees, FixTicket shall not be responsible for issuing refunds.

3.5 Notice of Declination

If a firm declines representation, the client shall be notified that:

• representation was declined;
• no attorney-client relationship was formed;
• a refund is being processed, if applicable;
• legal deadlines remain the client's responsibility.

ARTICLE 4 — ENGAGEMENT LETTER REQUIREMENT

4.1 Mandatory Engagement Letter

Every participating attorney or law firm shall provide an Engagement Letter, Representation Agreement, or equivalent engagement document.

4.2 Timing

The Engagement Letter shall be delivered promptly after payment is received and before substantive legal services are rendered.

4.3 Minimum Contents

The Engagement Letter shall contain at minimum:

• attorney identity;
• law firm identity;
• scope of representation;
• fees and costs;
• communications policy;
• client responsibilities;
• file retention policy;
• termination provisions.

4.4 Responsibility

The attorney remains solely responsible for:

• drafting;
• legality;
• compliance;
• delivery;
• maintenance;

of the Engagement Letter.

ARTICLE 5 — PAYMENT DISCLOSURES

5.1 Law Firm Is Merchant of Record

The participating law firm is the Merchant of Record for all legal services.

5.2 Direct Payment

All legal fees paid by clients:

• are charged directly by the law firm;
• are deposited directly into the law firm's payment account;
• belong solely to the law firm.

5.3 No Fee Sharing

FixTicket does not:

• receive legal fees;
• share legal fees;
• collect contingency fees;
• participate in fee splitting.

All compensation paid to FixTicket is derived from separate technology-service agreements with law firms.

ARTICLE 6 — CONSUMER BILL OF RIGHTS

Every client using the Platform shall have the right to:

• Know that FixTicket is not a law firm.
• Know the identity of the attorney handling the matter.
• Receive an Engagement Letter.
• Know all fees before payment.
• Receive copies of signed documents.
• Request correction of inaccurate information.
• Request account closure.
• Receive privacy disclosures.
• Receive fair treatment.
• Understand how payments are processed.
• Receive notice if representation is declined.
• Receive a refund if representation is declined before acceptance.
• Have legal decisions reviewed by a licensed attorney.

ARTICLE 7 — INFORMATION WE COLLECT

Personal Information

• Full name
• Address
• Telephone number
• Email address
• Date of birth
• Driver's license information

Case Information

• Citation number
• Violation details
• County
• Uploaded documents
• Signed legal forms

Technical Information

• Device identifiers
• Authentication records
• Notification tokens
• Usage records
• IP addresses

Communications

• Messages
• Notes
• Status updates
• Support requests

ARTICLE 8 — SENSITIVE INFORMATION

Users acknowledge that uploaded materials may contain:

• driver's license numbers;
• dates of birth;
• government identifiers;
• addresses;
• photographs;
• vehicle information.

FixTicket shall maintain commercially reasonable administrative, technical, and physical safeguards designed to protect such information.

ARTICLE 9 — PURPOSES OF DATA USE

Information may be used to:

• create accounts;
• authenticate users;
• facilitate legal intake;
• assign matters;
• generate documents;
• process payments;
• facilitate attorney-client communication;
• comply with legal obligations;
• prevent fraud;
• improve Platform operations.

ARTICLE 10 — THIRD-PARTY PROCESSORS

Information may be shared with service providers supporting:

• cloud hosting;
• storage services;
• payment processing;
• notification delivery;
• authentication;
• document processing;
• technical support.

Such providers may process information only as reasonably necessary to provide authorized services.

ARTICLE 11 — ELECTRONIC COMMUNICATIONS

Users consent to receive:

• notices;
• disclosures;
• agreements;
• receipts;
• legal-service communications;

electronically.

Electronic records satisfy any requirement that communications be delivered in writing.

ARTICLE 12 — ELECTRONIC SIGNATURES

By signing electronically, the User:

• consents to electronic records;
• consents to electronic signatures;
• agrees to use electronic documents;
• agrees to receive electronically generated copies.

Electronic signatures shall have the legal effect permitted under:

• Florida UETA;
• ESIGN Act;
• applicable court rules.

ARTICLE 13 — NOTIFICATIONS

The Platform may send:

• push notifications;
• emails;
• electronic alerts.

Notification delivery is not guaranteed.

Notifications are provided solely as a convenience.

Notifications do not constitute official court notices.

Users remain responsible for monitoring all legal obligations.

ARTICLE 14 — ATTORNEY-CLIENT CONFIDENTIALITY

FixTicket recognizes that certain communications may contain privileged information.

FixTicket functions solely as a technology provider.

Nothing herein waives:

• attorney-client privilege;
• work-product doctrine protections;
• confidentiality rights established by law.

ARTICLE 15 — ACCOUNT DELETION

Users may request account deletion through the Platform.

Where legal obligations permit, information may be deleted.

Where legal obligations require retention:

• login credentials may be disabled;
• account access may be terminated;
• records may be retained for legal purposes.

ARTICLE 16 — DATA RETENTION

Data may be retained as reasonably necessary for:

• legal compliance;
• accounting obligations;
• professional responsibility obligations;
• litigation preservation;
• dispute resolution.

Certain records may remain retained after account closure.

ARTICLE 17 — FAIR DEALING AND CONSUMER PROTECTION

FixTicket shall operate the Platform in a manner designed to promote:

• transparency;
• fair dealing;
• informed decision-making;
• consumer understanding.

No provision of this Agreement shall authorize deceptive or misleading practices.

ARTICLE 18 — REFUND DISCLOSURES

Refund rights may be governed by:

• applicable law;
• attorney ethics requirements;
• engagement agreements.

Nothing in this Agreement limits rights that cannot legally be waived.

ARTICLE 19 — AUTOMATED PROCESSING DISCLAIMER

The Platform may utilize automated software systems to extract citation information.

Any automated classification is informational only.

No automated system shall replace a licensed attorney's professional judgment.

Users agree not to rely solely upon automated classifications.

ARTICLE 20 — DISCLAIMERS

The Platform is provided "as is" and "as available."

FixTicket disclaims all warranties, including:

• merchantability;
• fitness for a particular purpose;
• non-infringement;
• availability;
• accuracy of automated extraction;
• uninterrupted operation.

ARTICLE 21 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, FixTicket shall not be liable for:

• legal outcomes;
• attorney conduct;
• missed court dates;
• missed deadlines;
• data extraction errors;
• notification failures;
• third-party service interruptions;
• indirect damages;
• incidental damages;
• special damages;
• consequential damages.

FixTicket's maximum liability shall not exceed the greater of:

(A) $100.00 USD; or

(B) the amount paid directly to FixTicket by the User during the preceding twelve (12) months.

ARTICLE 22 — INDEMNIFICATION

Users agree to indemnify and hold harmless FixTicket from claims arising out of:

• misuse of the Platform;
• violation of law;
• submitted content;
• disputes with participating law firms;
• violation of this Agreement.

ARTICLE 23 — GOVERNING LAW

This Agreement shall be governed by the laws of the State of Florida.

ARTICLE 24 — JURISDICTION AND VENUE

Any dispute arising out of this Agreement shall be brought exclusively in the state or federal courts located in Florida.

The parties consent to such jurisdiction.

ARTICLE 25 — SEVERABILITY

If any provision is held unenforceable, the remaining provisions shall remain fully enforceable.

ARTICLE 26 — ENTIRE AGREEMENT

This Agreement constitutes the complete agreement between the parties regarding the Platform and supersedes all prior discussions concerning its subject matter.

MANDATORY PRE-PAYMENT DISCLOSURE

BY CLICKING "PAY NOW," YOU ACKNOWLEDGE AND AGREE THAT:

• FixTicket LLC is a technology platform and not a law firm.
• FixTicket does not provide legal advice.
• Legal services are provided exclusively by independently licensed attorneys or law firms.
• All legal fees are charged directly by the participating law firm.
• All legal fees are deposited directly into the law firm's account.
• FixTicket does not receive legal fees.
• FixTicket does not participate in fee sharing.
• Payment does not guarantee representation.
• Attorney review, conflict review, and acceptance are required.
• If representation is declined before acceptance, the client is entitled to a full refund of all legal fees paid.
• An Engagement Letter will be provided by the participating law firm after acceptance of representation.
• Any attorney-client relationship exists solely between the client and the attorney or law firm.